Reecenben Studio Refund Policy

Effective date: October 3, 2026

This Refund Policy is part of the Reecenben Studio Service Terms. Reecenben Studio is a service of Reecenben, Inc. All packages are paid in full up front, so this policy explains exactly when you can get money back.

1. Fixed-price packages

This section covers the Investor One-Pager, Pitch Deck, Business Plan, Starter Funnel, Pro Funnel and Launch Stack.

• Before we start work. If you cancel before we start work on your order, you receive a full refund. Work starts when we confirm by email that your intake form and materials are complete and your project is in production.
• On-brand or money back. If the first draft is not clearly on-brand and ready to revise, you can claim a full refund within 14 calendar days after we deliver it. The guarantee, what counts, and how to claim are written out in Section 10 of the Service Terms.
• Late delivery. If we miss the package delivery time by more than 5 business days for reasons not caused by you (for example, not caused by late materials or unanswered questions), you can cancel and receive a full refund for that package.
• After work starts. Except for the guarantee and late delivery, payments are non-refundable once work has started, because we reserve production time for your order as soon as it begins.

2. Launch Stack

The Launch Stack is one Pitch Deck and one Starter Funnel. If a refund applies to only one component, we refund that component's share of the bundle price: $561 for the Pitch Deck or $936 for the Starter Funnel. If a refund applies to both, we refund the full $1,497.

3. Advisory engagements

This section covers the Feasibility Screen, Capital Package, Financial Model and Full Programme.

• If you cancel before the kickoff date in your written order, you receive a full refund.
• After kickoff, fees are non-refundable, except as stated in your written order.
• If we end an advisory engagement without cause, we refund the portion of the fee for work not yet delivered, based on the milestones in your written order.
• The on-brand guarantee does not apply to advisory engagements.

4. How to request a refund

Email info@reecenben.com with the subject line "Refund request," your order email or Stripe receipt, and the reason for your request. We reply within 5 business days.

5. How refunds are paid

Approved refunds are issued through Stripe to the original payment method within 5 business days after approval. Your bank or card issuer may take another 5 to 10 business days to show the credit. We do not deduct processing fees from approved refunds.

6. After a refund

When you receive a refund for a deliverable, your rights to that deliverable end. You must stop using it and delete all copies.

7. Chargebacks

Please contact us before disputing a charge with your bank. Most issues are resolved faster by email. If a chargeback is filed for an order that was delivered as described, we will provide our records to Stripe and your card issuer.

8. Contact

Reecenben, Inc., 300 Creek View Road, Suite 209, Newark, Delaware 19711, USA
info@reecenben.com